The White House has launched America.gov, a new government portal built around AI chatbots, with Google’s Public Sector division partnering through its Gemini technology, Google announced on September 29.

The portal places AI chatbots at the core of the citizen experience, aiming to help people navigate the maze of government services. The announcement was made on Google’s public policy blog by its public sector team.

The launch is part of a wider push to bring artificial intelligence into government operations. Reporting on the launch asked whether a chatbot could fix the government maze, noting that the White House is betting that conversational AI can cut through the complexity citizens face when dealing with federal agencies.

Commentary on the announcement has also focused on how the portal will handle the scale of public queries and the governance questions around deploying generative AI models in official citizen services.