Owners of Apple’s new iPhone 18 Pro are reporting widespread failures of Face ID, with the facial recognition system refusing to unlock their phones.

Complaints have piled up on forums and social media since the handset’s launch, with users describing repeated “Face ID not available” errors.

Some owners say the problem appeared within days of setting up the device, while others report it striking after software updates. Restarting the phone or re-enrolling face data has not fixed the issue for most affected users.

Apple has not yet publicly acknowledged the issue or said whether a software fix is on the way, leaving affected users frustrated. The company’s support forums have filled with threads from owners seeking help.

The reports mark an embarrassing start for Apple’s latest flagship. Until the company responds, users are being forced to fall back on passcodes to unlock their phones, a daily annoyance on a premium device.